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How Intrepid USA, VNSNY Refined Their Referral Processes Following Pandemic-Related Volume Swings

During a home health visit, the Black male nurse hands the senior woman her medication. They are both wearing masks to prevent the transmission of the coronavirus.

Home Health Care News | By: Joyce Famakinwa

For home health providers, one of the many impacts of the COVID-19 was a sudden drop in patient referrals. Eventually, however, a nationwide effort to shift more care into the home led to a sharp increase in referrals for the home health industry.

In a recent webinar hosted by WellSky, Mike Gregory, Intrepid USA’s Chief Patient Advocacy Officer, discussed how the company leveraged technology tools to improve referral partnerships and communication gaps amid the pandemic.

Click here to read the full article from Home Health Care News.

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